East Coast Cybersecurity LLC
Effective Date: 1/13/2026
Last Updated: 1/13/2026
Company: East Coast Cybersecurity LLC
Website: https://www.eastcoastcybersecurity.com/
Email: support@eastcoastcybersecurity.com
Phone: (508) 635,0169
These Terms of Service govern all purchases, subscriptions, renewals, software licenses, cybersecurity products, support services, professional services, managed services, consulting services, and related services provided, sold, resold, facilitated, provisioned, supported, or made available by East Coast Cybersecurity LLC.
By purchasing from East Coast Cybersecurity LLC, submitting payment, checking a terms acceptance box, accepting a quote, approving an invoice, signing an order form, using a payment link, accessing a product, installing a product, activating a subscription, renewing a subscription, receiving services, or otherwise engaging with East Coast Cybersecurity LLC, you agree to these Terms of Service.
If you do not agree to these Terms of Service, do not purchase, access, install, activate, renew, or use any product or service provided through East Coast Cybersecurity LLC.
1. Important Notice
East Coast Cybersecurity LLC provides and resells cybersecurity products and services intended to help reduce cybersecurity risk.
Cybersecurity risk cannot be eliminated.
No cybersecurity product, service, software, vendor, reseller, managed service provider, endpoint protection tool, antivirus product, EDR product, XDR product, MDR service, firewall, email security product, monitoring tool, security recommendation, or professional service can guarantee complete protection.
By purchasing from East Coast Cybersecurity LLC, you acknowledge and agree that malware, ransomware, phishing, credential theft, account compromise, unauthorized access, data loss, business interruption, fraud, and other security incidents may still occur, even when products are properly installed, configured, maintained, monitored, or supported.
2. Our Role As A Reseller
East Coast Cybersecurity LLC is an independent reseller, technology provider, and service provider.
East Coast Cybersecurity LLC may resell, facilitate access to, provision, support, manage, administer, or assist with third party cybersecurity products, including but not limited to:
SentinelOne products
CrowdStrike products
Microsoft products
Endpoint protection products
Antivirus products
Endpoint detection and response products
Extended detection and response products
Managed detection and response products
Email security products
Vulnerability management tools
Security monitoring tools
Identity protection tools
Cloud security tools
Backup or recovery related tools
Other cybersecurity or technology products
East Coast Cybersecurity LLC is not the manufacturer, developer, publisher, owner, operator, or guarantor of any third party product unless expressly stated in writing.
Third party products are owned, operated, maintained, updated, licensed, and controlled by their respective vendors.
Customer understands that East Coast Cybersecurity LLC’s role may be limited to resale, procurement, license provisioning, billing, account setup, vendor coordination, optional technical assistance, and optional paid support services.
3. Third Party Vendor Terms Apply
All third party products are subject to the applicable vendor’s then current terms, license agreements, end user license agreements, subscription agreements, data protection terms, privacy policies, acceptable use policies, support terms, documentation, product specific addenda, and other legal terms.
Vendor terms may include, but are not limited to, terms from SentinelOne, CrowdStrike, Pax8, distributors, manufacturers, software publishers, security vendors, or other applicable technology providers.
By purchasing, accessing, installing, activating, renewing, or using any third party product through East Coast Cybersecurity LLC, Customer agrees to comply with all applicable vendor terms.
Customer is responsible for reviewing and understanding the applicable vendor terms before using any third party product.
If there is any conflict between these Terms of Service and the applicable vendor’s terms regarding the third party product itself, including product usage, license scope, data processing, product functionality, documentation, renewal, suspension, termination, support, warranty, acceptable use, or permitted use, the applicable vendor’s terms will control.
East Coast Cybersecurity LLC is not responsible for Customer’s failure to comply with vendor terms.
4. No Authority To Bind Vendors
Customer understands that East Coast Cybersecurity LLC is an independent reseller and does not have authority to modify vendor terms, waive vendor requirements, guarantee vendor performance, approve vendor refunds, extend vendor deadlines, alter vendor license restrictions, make vendor warranties, or bind any vendor unless expressly authorized in writing by that vendor.
No statement, message, email, website content, advertisement, quote, support response, recommendation, or communication by East Coast Cybersecurity LLC may be interpreted as changing, waiving, replacing, or overriding any vendor term.
5. Customer Authority
Customer represents and warrants that Customer has full legal authority to purchase, access, install, activate, configure, manage, and use all products and services purchased through East Coast Cybersecurity LLC.
If Customer purchases products or services on behalf of another person, business, household member, organization, client, employer, employee, contractor, tenant, family member, or third party, Customer represents and warrants that Customer has full authority to bind that person or entity to these Terms of Service and all applicable vendor terms.
If Customer does not have such authority, Customer may not purchase, install, access, activate, renew, or use the products or services.
Customer is solely responsible for ensuring that products are installed only on devices, accounts, systems, networks, and environments that Customer owns, controls, or is legally authorized to manage.
6. License Scope
Customer’s right to use any third party product is limited to the specific product, license quantity, subscription term, endpoint count, user count, workload count, account count, and usage rights purchased.
Customer may not exceed the number of purchased licenses, endpoints, users, accounts, devices, systems, containers, virtual machines, workloads, or environments.
Customer agrees to use all products only in accordance with:
These Terms of Service
The applicable vendor terms
The applicable product documentation
The applicable license restrictions
The applicable acceptable use policies
Any quote, invoice, order form, or written agreement
All applicable laws and regulations
Customer may not share, resell, transfer, sublicense, assign, distribute, or make available any product, license, subscription, console access, credential, installer, token, or entitlement unless expressly authorized in writing by East Coast Cybersecurity LLC and the applicable vendor.
7. Documentation And Current Releases
Customer agrees to use all products in accordance with the applicable vendor’s then current documentation, technical guidance, setup instructions, installation requirements, support terms, and product limitations.
East Coast Cybersecurity LLC is not responsible for issues caused by Customer’s failure to follow documentation, failure to use supported versions, failure to install updates, failure to maintain current releases, failure to meet system requirements, or use of unsupported devices, systems, or configurations.
8. No Security Guarantee
Customer understands and agrees that cybersecurity products and services reduce risk but do not eliminate risk.
East Coast Cybersecurity LLC does not guarantee that any product, service, software, configuration, support response, managed service, recommendation, or vendor solution will prevent, detect, block, stop, contain, remediate, recover from, restore, or eliminate any threat, vulnerability, compromise, attack, loss, or incident.
This includes, but is not limited to:
Malware
Ransomware
Viruses
Trojans
Spyware
Adware
Phishing attacks
Credential theft
Password compromise
Account takeover
Business email compromise
Unauthorized access
Data breach
Data loss
Identity theft
Financial fraud
Device compromise
Network compromise
Cloud account compromise
Insider threats
Zero day attacks
Supply chain attacks
Social engineering
Unauthorized software installation
Data exfiltration
Configuration errors
Vulnerabilities
Suspicious activity
Security policy violations
Business interruption
Customer acknowledges that no cybersecurity solution is perfect and that security incidents may occur despite the use of products or services purchased through East Coast Cybersecurity LLC.
9. Product Only Purchases
Unless otherwise stated in a written quote, invoice, order form, statement of work, managed service agreement, support package, or professional services agreement, purchases from East Coast Cybersecurity LLC are product only purchases.
A product only purchase includes access to the purchased license, subscription, product, or software entitlement only.
A product only purchase does not include:
Installation support
Technical support
Help desk support
Security monitoring
Alert review
Threat hunting
Incident response
Forensic investigation
Malware removal
Ransomware recovery
Data recovery
Backup recovery
Device cleanup
System rebuilds
Policy tuning
Console administration
Ongoing management
Compliance consulting
Regulatory guidance
Security consulting
Emergency support
After hours support
Vendor escalation management
User training
Remediation services
Breach response
Insurance assistance
Legal support
Data restoration
Security architecture review
Any product or service not expressly listed as included is excluded.
Purchasing a license does not create a managed service relationship.
Purchasing a license does not obligate East Coast Cybersecurity LLC to monitor, manage, support, investigate, remediate, notify, alert, escalate, or respond to any customer device, account, alert, event, detection, issue, or security incident.
10. Support Is Not Included Unless Purchased
Support is not included unless Customer purchases a support package, managed service package, professional services package, or East Coast Cybersecurity LLC expressly agrees in writing to provide support.
If Customer requests support without an active support package, support may be billed hourly.
The standard hourly support rate is:
$150 per hour
East Coast Cybersecurity LLC may update its hourly support rate at any time.
Support may be billed in minimum time increments determined by East Coast Cybersecurity LLC.
Support may include, depending on the request and package purchased:
Product installation assistance
Agent deployment assistance
Basic troubleshooting
License assignment assistance
Product configuration assistance
Console assistance
Policy adjustment assistance
Alert explanation
Basic vendor coordination
General technical assistance
East Coast Cybersecurity LLC has no obligation to provide free support.
East Coast Cybersecurity LLC may decline support requests at its discretion, including requests that are outside scope, unlawful, abusive, unsafe, technically unreasonable, unsupported by the vendor, or not covered by Customer’s purchased package.
11. Managed Services Are Separate
Managed services are only included if specifically purchased and listed in writing.
Managed services may include services such as:
Security monitoring
Alert review
Managed detection
Managed response
Ongoing administration
Security reporting
Policy tuning
Threat hunting
Vendor coordination
Response guidance
Monthly reviews
Security recommendations
Unless Customer has purchased a managed service package, East Coast Cybersecurity LLC is not responsible for monitoring alerts, reviewing detections, responding to threats, managing consoles, tuning policies, escalating alerts, notifying Customer of events, or managing Customer’s security environment.
A product license purchase by itself does not include managed services.
12. Incident Response Is Separate
Incident response is not included in product only purchases, standard product subscriptions, basic support, or general support unless expressly stated in writing.
Security incidents may include, but are not limited to:
Malware infections
Ransomware events
Phishing attacks
Business email compromise
Account takeover
Credential theft
Unauthorized access
Data breach
Data loss
Device compromise
Network compromise
Cloud compromise
Identity theft
Financial fraud
Suspicious activity requiring investigation
Insider threats
Unauthorized software installation
Data exfiltration
Security policy bypass
Fraudulent transactions
Incident response services may require a separate agreement, separate statement of work, separate pricing, advance payment, and acceptance by East Coast Cybersecurity LLC.
East Coast Cybersecurity LLC has no obligation to provide emergency incident response services unless it expressly agrees in writing.
13. Customer Responsibilities
Customer is responsible for the security, operation, maintenance, and lawful use of Customer’s own devices, accounts, users, passwords, networks, systems, backups, data, applications, and environments.
Customer responsibilities include, but are not limited to:
Keeping devices updated
Keeping operating systems updated
Keeping applications updated
Maintaining strong passwords
Using multi factor authentication where available
Maintaining reliable backups
Testing backups
Protecting accounts and credentials
Avoiding suspicious links, downloads, websites, and attachments
Ensuring products are installed on intended devices
Maintaining internet connectivity required for product functionality
Not disabling, bypassing, uninstalling, tampering with, or interfering with security products
Maintaining proper licensing
Providing accurate billing information
Providing accurate contact information
Promptly notifying East Coast Cybersecurity LLC of issues
Complying with all vendor terms
Complying with all applicable laws
Ensuring Customer has authority to install software on all protected devices
Following reasonable security practices
Reviewing vendor documentation
Maintaining supported systems
Avoiding unauthorized or illegal activity
Ensuring users understand monitoring and security software may be installed
Obtaining all required user consent
East Coast Cybersecurity LLC is not responsible for any issue, loss, compromise, incident, outage, or damage caused by Customer action, Customer inaction, unsupported systems, outdated software, weak passwords, unsafe behavior, lack of backups, failure to update, failure to use multi factor authentication, misconfiguration, lack of internet connectivity, Customer tampering, Customer negligence, or failure to follow reasonable security practices.
14. Home Use And Personal Use Customers
East Coast Cybersecurity LLC may sell certain products to individuals, families, home offices, personal use customers, and power users, subject to vendor rules and product availability.
Customer understands that products such as SentinelOne and CrowdStrike are business grade cybersecurity products and may not function like traditional consumer antivirus software.
Business grade cybersecurity products may include:
Management consoles
Administrative policies
Background agents
Automated detections
Automated prevention actions
Technical alerts
Licensing minimums
Vendor specific requirements
Limited end user visibility
Additional technical complexity
Product terminology unfamiliar to consumers
Automated actions that may affect files, applications, or device behavior
Home use and personal use customers acknowledge that product only purchases do not include consumer style technical support unless support is purchased separately.
Customer agrees not to hold East Coast Cybersecurity LLC responsible for confusion, lack of technical knowledge, product complexity, user error, unsupported home environments, unsupported devices, lack of consumer style user interface, or expectations inconsistent with business grade software.
15. Minimum License Quantities
Certain products may require minimum license quantities.
East Coast Cybersecurity LLC may require a minimum purchase of five endpoints or another minimum quantity for certain products.
Minimum license quantities may be based on vendor rules, reseller rules, distributor rules, administrative requirements, billing requirements, or East Coast Cybersecurity LLC business policy.
Customer is responsible for purchasing the correct number of licenses for the devices Customer intends to protect.
Customer may not share, split, transfer, sublicense, resell, distribute, or pool licenses unless expressly permitted in writing by East Coast Cybersecurity LLC and the applicable vendor.
16. Subscription Increases, Overages, And True Ups
If Customer’s usage exceeds the number of licenses, endpoints, users, devices, workloads, accounts, subscriptions, storage amounts, usage limits, or entitlements purchased, Customer agrees to pay for the additional usage.
East Coast Cybersecurity LLC may invoice Customer for any additional usage, overage, excess deployment, true up, additional endpoint, additional user, additional workload, or additional subscription at the then current rate, applicable vendor rate, distributor rate, or previously quoted rate.
Customer is responsible for monitoring license usage and ensuring that usage does not exceed the purchased quantity.
No refund, credit, offset, or reduction will be provided for unused licenses unless East Coast Cybersecurity LLC expressly agrees in writing.
17. Billing And Payment
Customer agrees to pay all fees, charges, taxes, subscription costs, setup fees, support fees, renewal fees, overage fees, true up fees, professional service fees, and other amounts associated with Customer’s purchase.
Payments may be processed through Stripe or another third party payment processor.
By submitting payment, Customer authorizes East Coast Cybersecurity LLC and its payment processor to charge Customer’s selected payment method for the purchased products and services.
Customer is responsible for ensuring billing information is accurate and current.
Failure to pay may result in suspension, cancellation, non renewal, loss of access, collection activity, or termination of products and services.
18. Subscriptions And Renewals
Certain products and services are sold as subscriptions.
Subscriptions may renew automatically unless canceled in accordance with the applicable cancellation terms.
Unless otherwise stated in writing, Customer must provide written notice of non renewal at least thirty days before the end of the then current subscription term.
If Customer fails to cancel before the applicable renewal deadline, Customer may be responsible for the renewal charge.
Vendor renewal rules may require payment even if Customer later decides not to continue using the product.
Customer understands that vendor renewals, reseller renewals, and distributor renewals may be binding once processed.
East Coast Cybersecurity LLC may charge renewal fees to Customer’s payment method on file unless Customer cancels before the applicable renewal deadline.
19. Refund Policy
Unless otherwise stated in writing, all sales are final once a license, subscription, product, renewal, setup, service, or support engagement has been ordered, provisioned, activated, assigned, delivered, made available, renewed, or performed.
Because third party cybersecurity licenses may be non refundable through the vendor or distributor, East Coast Cybersecurity LLC may deny refund requests for any product or service that has already been ordered, provisioned, activated, assigned, renewed, delivered, made available, or used.
Refunds, if any, are granted at the sole discretion of East Coast Cybersecurity LLC.
Customer is not entitled to a refund due to:
Customer error
Change of mind
Lack of technical knowledge
Device incompatibility
Product complexity
Unsupported systems
Vendor limitations
Security incidents
False positives
False negatives
Missed detections
Delayed detections
Customer failure to install the product
Customer failure to use the product
Customer failure to follow documentation
Customer failure to cancel before renewal
Customer violation of these Terms of Service
Customer violation of vendor terms
20. Taxes
Customer is responsible for all applicable taxes, fees, duties, assessments, and governmental charges associated with Customer’s purchase.
If East Coast Cybersecurity LLC is required to collect taxes, those taxes may be added to Customer’s invoice or checkout total.
Customer is responsible for paying all taxes not collected by East Coast Cybersecurity LLC.
21. License Activation And Provisioning
After payment, East Coast Cybersecurity LLC may provision, activate, assign, order, or make available purchased licenses or subscriptions.
Provisioning times may vary based on vendor availability, vendor systems, distributor systems, account setup, customer information, payment status, fraud review, and other factors.
East Coast Cybersecurity LLC is not responsible for delays caused by vendors, distributors, payment processors, incorrect customer information, failed payments, fraud reviews, account verification, or circumstances outside East Coast Cybersecurity LLC’s control.
22. Customer Data And Product Telemetry
Customer understands that third party cybersecurity products may collect, process, transmit, store, analyze, retain, or display data from Customer devices, accounts, users, systems, networks, files, logs, processes, detections, alerts, events, telemetry, metadata, indicators of compromise, security configurations, and other security related information.
Customer authorizes East Coast Cybersecurity LLC and applicable vendors, distributors, service providers, subcontractors, and integrations to process such information as reasonably necessary to provide, provision, support, secure, troubleshoot, bill, administer, monitor, manage, or improve the products and services.
Customer is responsible for ensuring that Customer has all required rights, notices, consents, and legal authority for such collection, processing, monitoring, and transmission.
East Coast Cybersecurity LLC is not responsible for Customer’s failure to obtain required consent from household members, employees, contractors, clients, users, family members, guests, tenants, or any other affected person.
23. Privacy
Customer’s use of products and services may involve the collection and processing of personal information.
Customer agrees to review East Coast Cybersecurity LLC’s Privacy Policy and the applicable vendor privacy policies.
Customer is responsible for ensuring that Customer’s use of products and services complies with all applicable privacy laws, employment laws, monitoring laws, consent requirements, contracts, and internal policies.
East Coast Cybersecurity LLC is not responsible for Customer’s failure to obtain required consent or comply with privacy obligations.
24. Special Information And Sensitive Data
Customer agrees not to intentionally submit, upload, transmit, or expose highly sensitive data, regulated data, special category data, protected health information, financial account information, payment card data, government identification numbers, confidential third party information, or other sensitive information to East Coast Cybersecurity LLC unless such data is necessary for the service and East Coast Cybersecurity LLC has expressly agreed in writing to receive or process such data.
Customer is responsible for determining whether Customer’s data is subject to HIPAA, GLBA, PCI DSS, FERPA, CJIS, state privacy laws, international privacy laws, or other legal or regulatory obligations.
East Coast Cybersecurity LLC does not provide regulated compliance services unless expressly agreed in writing.
25. Third Party Integrations
If Customer enables, connects, or uses any third party integration, application, service, platform, API, automation, data export, logging destination, SIEM, ticketing system, storage platform, or other third party service with a purchased product, Customer does so at Customer’s own risk.
East Coast Cybersecurity LLC is not responsible for third party integrations, data handling by third parties, integration failures, misconfigurations, unauthorized access caused by integrations, data exposure, data loss, downtime, charges, or damages resulting from third party products or services.
Customer is responsible for reviewing and complying with the terms and privacy policies of all third party integrations.
26. Third Party Service Providers
If Customer allows another person, consultant, contractor, managed service provider, IT provider, technician, administrator, or third party service provider to access or use any product or service purchased through East Coast Cybersecurity LLC, Customer remains fully responsible for that third party’s access, conduct, use, misuse, errors, omissions, and compliance with these Terms of Service and all vendor terms.
Customer is responsible for all actions taken using Customer’s accounts, credentials, consoles, tokens, installers, licenses, or administrative access.
27. Confidentiality
Customer may receive confidential, proprietary, non public, or sensitive information from East Coast Cybersecurity LLC, vendors, distributors, or product platforms.
Confidential information may include, but is not limited to:
Pricing
Quotes
Product details
Product documentation
Security configurations
Console information
Detection logic
Product telemetry
Credentials
Access methods
Tokens
Installer links
Non public vendor information
Business information
Technical information
Communications
Security findings
Support information
Internal processes
Customer specific security information
Customer agrees not to disclose, publish, share, copy, misuse, sell, distribute, or make available confidential information except as expressly authorized in writing.
Customer agrees to protect confidential information using at least reasonable care.
Customer’s confidentiality obligations survive termination, expiration, cancellation, and non renewal.
28. Product Feedback
If Customer provides suggestions, ideas, enhancement requests, recommendations, comments, issue reports, product feedback, service feedback, testing results, or other feedback to East Coast Cybersecurity LLC, Customer grants East Coast Cybersecurity LLC a worldwide, perpetual, irrevocable, royalty free right to use that feedback for business, service, product, operational, marketing, or improvement purposes without compensation to Customer.
Customer understands that feedback regarding third party products may also be shared with the applicable vendor or distributor.
29. Publicity And Use Of Names
East Coast Cybersecurity LLC will not publicly identify Customer as a customer without Customer’s consent, except as necessary for billing, support, vendor coordination, legal compliance, or service delivery.
Customer may not use East Coast Cybersecurity LLC’s name, logo, trademarks, website content, materials, or branding without prior written permission.
Customer may not imply that East Coast Cybersecurity LLC, SentinelOne, CrowdStrike, Pax8, any distributor, or any vendor endorses Customer unless expressly authorized in writing.
30. Prohibited Use
Customer may not use any product or service purchased through East Coast Cybersecurity LLC for any malicious, unlawful, abusive, unauthorized, deceptive, harmful, invasive, or fraudulent purpose.
Customer agrees not to use any product or service for:
Hacking
Unauthorized access
Unauthorized scanning
Unauthorized testing
Unauthorized monitoring
Credential theft
Password attacks
Phishing
Malware development
Malware deployment
Ransomware activity
Botnet activity
Data theft
Data exfiltration
Identity theft
Fraud
Financial crime
Harassment
Stalking
Surveillance without authorization
Spying
Circumventing security controls
Attacking third party systems
Disrupting third party systems
Violating privacy rights
Violating intellectual property rights
Violating export control laws
Violating sanctions laws
Violating any applicable law or regulation
Testing malware against vendor products without authorization
Testing evasion methods without authorization
Attempting to bypass detections
Attempting to bypass prevention controls
Attempting to interfere with security software
Attempting to compromise East Coast Cybersecurity LLC, vendor, distributor, or third party systems
Customer may only use products and services on systems Customer owns, controls, or is expressly authorized to manage.
31. Reverse Engineering And Product Abuse
Customer may not, directly or indirectly:
Reverse engineer any product
Decompile any product
Disassemble any product
Modify any product
Copy any product except as permitted by vendor terms
Clone any product
Create derivative works from any product
Bypass licensing restrictions
Circumvent technical controls
Disable security features
Tamper with agents
Tamper with detections
Tamper with telemetry
Interfere with vendor systems
Interfere with East Coast Cybersecurity LLC systems
Extract product logic
Extract detection methods
Extract signatures
Extract rules
Extract source code
Extract trade secrets
Extract proprietary data
Use products to build competing products
Use products to test malware against detection systems without authorization
Use products for evasion research without authorization
Share access credentials without authorization
Resell, sublicense, or distribute access without authorization
Remove proprietary notices
Defeat technical restrictions
Attempt to gain unauthorized access to consoles, APIs, systems, or data
Customer agrees that any reverse engineering, tampering, abuse, misuse, or unauthorized use may result in immediate suspension or termination without refund.
East Coast Cybersecurity LLC may report suspected malicious, unlawful, or abusive activity to vendors, distributors, payment processors, affected parties, law enforcement, regulators, or other appropriate parties.
32. Authorized Security Testing Only
Customer may not use products or services purchased through East Coast Cybersecurity LLC to conduct penetration testing, vulnerability scanning, red team activity, exploit testing, malware testing, phishing simulations, social engineering tests, evasion testing, bypass testing, or security research against any system unless Customer has full legal authorization to do so.
Customer is solely responsible for obtaining written authorization before conducting any security testing.
East Coast Cybersecurity LLC is not responsible for unauthorized testing conducted by Customer.
Customer agrees to indemnify and hold East Coast Cybersecurity LLC harmless from any claim, loss, damage, investigation, penalty, legal demand, enforcement action, or third party claim arising from Customer’s unauthorized security testing, hacking, scanning, research, misuse, or illegal activity.
33. Safety Critical Use Prohibited
Customer may not use products or services purchased through East Coast Cybersecurity LLC in any safety critical, life critical, mission critical, or high risk environment where failure, interruption, false positive, false negative, delay, malfunction, incorrect operation, or unavailability could result in death, personal injury, physical harm, property damage, environmental harm, or catastrophic loss.
Prohibited environments include, but are not limited to:
Life support systems
Medical devices
Emergency response systems
Aircraft navigation
Aircraft control
Transportation control systems
Nuclear facilities
Weapons systems
Industrial control systems where failure could cause physical harm
Critical infrastructure where failure could create serious public risk
Any similar high risk use case
Customer assumes all risk for any prohibited or high risk use.
East Coast Cybersecurity LLC is not responsible for any loss, damage, injury, death, property damage, regulatory issue, or third party claim arising from prohibited safety critical use.
34. Export Controls And Sanctions Compliance
Customer agrees to comply with all applicable export control, trade control, sanctions, anti terrorism, and anti corruption laws and regulations.
Customer may not purchase, access, use, export, re export, transfer, or make available any product or service in violation of United States export control laws, OFAC sanctions, embargoes, restricted party rules, prohibited country rules, or any other applicable law.
Customer represents and warrants that Customer is not located in, organized under the laws of, ordinarily resident in, owned by, controlled by, or acting on behalf of any sanctioned country, prohibited jurisdiction, restricted party, denied party, blocked person, sanctioned person, or prohibited person.
Customer may not allow access to any product or service by any person or entity prohibited by applicable export control or sanctions laws.
East Coast Cybersecurity LLC may suspend or terminate access immediately if it believes continued service may violate export control, sanctions, vendor, legal, regulatory, or distributor requirements.
35. Suspension For Abuse, Nonpayment, Or Risk
East Coast Cybersecurity LLC may suspend, restrict, disable, or terminate access to products, services, subscriptions, support, accounts, licenses, or consoles immediately and without prior notice if East Coast Cybersecurity LLC believes, in its sole discretion, that:
Customer violated these Terms of Service
Customer violated vendor terms
Customer failed to pay
Customer used products for malicious activity
Customer used products for unauthorized security testing
Customer created legal risk
Customer created security risk
Customer created financial risk
Customer created operational risk
Customer created reputational risk
Customer provided false information
Customer abused support
Customer threatened or harassed East Coast Cybersecurity LLC personnel
A vendor required suspension
A distributor required suspension
A payment processor flagged the transaction
Continued service may violate law or vendor policy
Customer engaged in chargeback abuse
Customer attempted unauthorized access
Customer misused credentials, tokens, installers, or console access
Suspension or termination does not relieve Customer of payment obligations.
Suspension or termination for abuse, nonpayment, unlawful conduct, or violation of terms will not entitle Customer to a refund.
36. Termination And Post Termination Obligations
Upon expiration, cancellation, suspension, or termination of a subscription, Customer must immediately stop using the applicable product or service unless continued use is expressly allowed by East Coast Cybersecurity LLC and the applicable vendor.
Customer must uninstall, remove, delete, or disable all applicable software, agents, components, installers, scripts, documentation, credentials, tokens, console access, API keys, and access methods when required by East Coast Cybersecurity LLC or the vendor.
Customer agrees to provide written confirmation of uninstall, removal, or deletion upon request.
Customer remains responsible for any continued usage, unauthorized usage, overage charges, renewal charges, vendor charges, distributor charges, or other costs incurred after termination if Customer fails to uninstall, remove, disable, or stop using the product.
East Coast Cybersecurity LLC may charge Customer for continued use after termination at the then current rate, vendor rate, distributor rate, or renewal rate.
Sections of these Terms of Service that by their nature should survive termination will survive, including payment obligations, confidentiality, prohibited use, reverse engineering restrictions, export compliance, limitation of liability, indemnification, refund restrictions, intellectual property restrictions, and dispute provisions.
37. Vendor Changes, Outages, And Limitations
Customer understands that third party vendors may change pricing, product names, packages, features, licensing requirements, minimum quantities, support terms, service availability, detection logic, management consoles, documentation, renewal policies, terms, or product availability at any time.
East Coast Cybersecurity LLC is not responsible for:
Vendor outages
Vendor service interruptions
Vendor support delays
Vendor product changes
Vendor pricing changes
Vendor billing changes
Vendor licensing changes
Vendor false positives
Vendor false negatives
Vendor missed detections
Vendor delayed detections
Vendor performance issues
Vendor console issues
Vendor agent issues
Vendor update issues
Vendor decisions to suspend or terminate access
Vendor refusal to provide refunds
Vendor changes to minimum purchase requirements
Vendor documentation errors
Vendor data processing practices
Vendor product limitations
Vendor product compatibility issues
Customer agrees that East Coast Cybersecurity LLC is not liable for vendor acts, omissions, limitations, or failures.
38. No Warranty
To the maximum extent permitted by law, all products and services are provided “as is” and “as available.”
East Coast Cybersecurity LLC disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non infringement, compatibility, availability, uptime, performance, detection capability, security effectiveness, accuracy, completeness, error free operation, and uninterrupted service.
Any warranties for third party products, if available, are provided only by the applicable vendor and only according to that vendor’s own terms.
East Coast Cybersecurity LLC does not warrant that any product or service will meet Customer’s expectations, requirements, technical needs, compliance needs, insurance requirements, business needs, or security goals.
39. No Professional Advice Guarantee
Any information, configuration, recommendation, explanation, support, or guidance provided by East Coast Cybersecurity LLC is provided for general cybersecurity and technical purposes.
Unless expressly agreed in writing, East Coast Cybersecurity LLC does not provide legal advice, regulatory advice, tax advice, insurance advice, financial advice, or compliance certification.
Customer is responsible for consulting its own legal, compliance, tax, insurance, financial, or regulatory professionals as needed.
40. No Compliance Guarantee
East Coast Cybersecurity LLC does not guarantee that any product, service, configuration, recommendation, report, or support response will make Customer compliant with any law, regulation, framework, contract, insurance requirement, industry standard, or security questionnaire.
This includes, but is not limited to:
HIPAA
PCI DSS
GLBA
FERPA
CJIS
CMMC
NIST
SOC 2
ISO 27001
State privacy laws
Cyber insurance requirements
Contractual security requirements
Compliance services are only provided if expressly stated in a written agreement.
41. Limitation Of Liability
To the maximum extent permitted by law, East Coast Cybersecurity LLC will not be liable for any indirect, incidental, special, consequential, exemplary, enhanced, punitive, or similar damages.
This includes, but is not limited to:
Lost profits
Lost revenue
Lost business
Lost data
Loss of goodwill
Business interruption
Device downtime
System downtime
Account downtime
Identity theft
Financial fraud
Reputational harm
Data breach costs
Ransomware costs
Recovery costs
Forensic costs
Notification costs
Legal costs
Regulatory costs
Cost of substitute services
Losses caused by malware
Losses caused by ransomware
Losses caused by phishing
Losses caused by account compromise
Losses caused by unauthorized access
Losses caused by vendor failure
Losses caused by customer error
Losses caused by missed detections
Losses caused by false positives
Losses caused by false negatives
To the maximum extent permitted by law, East Coast Cybersecurity LLC’s total liability for any claim related to any product, service, subscription, support request, professional service, transaction, renewal, security incident, vendor issue, data issue, or agreement will not exceed the amount Customer actually paid to East Coast Cybersecurity LLC for the specific product or service giving rise to the claim during the three months immediately before the event giving rise to the claim.
Multiple claims will not increase this limit.
This limitation applies regardless of legal theory, including contract, tort, negligence, strict liability, warranty, statute, misrepresentation, or any other theory.
These limitations apply even if any remedy is found to have failed of its essential purpose.
42. No Responsibility For Security Incidents
Customer agrees that East Coast Cybersecurity LLC is not responsible for malware infections, ransomware events, phishing attacks, credential theft, account compromise, unauthorized access, data breach, data loss, business interruption, identity theft, financial fraud, device compromise, network compromise, cloud compromise, or any other security incident.
Customer understands that cybersecurity is a shared responsibility and that Customer’s behavior, device condition, account security, password practices, backups, network configuration, software updates, vendor limitations, and security practices materially affect security outcomes.
43. Indemnification
Customer agrees to defend, indemnify, and hold harmless East Coast Cybersecurity LLC, its owners, members, managers, officers, employees, contractors, vendors, distributors, partners, affiliates, successors, and assigns from and against any claims, damages, losses, liabilities, penalties, fines, costs, expenses, investigations, demands, lawsuits, settlements, judgments, and attorney fees arising out of or related to:
Customer’s use of products or services
Customer’s misuse of products or services
Customer’s violation of these Terms of Service
Customer’s violation of vendor terms
Customer’s violation of law
Customer’s malicious activity
Customer’s unauthorized access or testing
Customer’s hacking, scanning, phishing, malware activity, or security abuse
Customer’s reverse engineering or product tampering
Customer’s unauthorized installation or monitoring
Customer’s failure to obtain consent
Customer’s devices, accounts, systems, users, networks, or data
Customer’s failure to follow reasonable security practices
Customer’s security incidents or losses
Customer’s privacy violations
Customer’s intellectual property violations
Customer’s payment disputes or chargebacks
Customer’s acts, omissions, negligence, or misconduct
Claims brought by Customer’s employees, contractors, clients, family members, household members, or users
Claims relating to Customer’s use of third party integrations or services
44. Payment Processor
Payments may be processed by Stripe or another third party payment processor.
Customer’s payment information may be handled directly by the payment processor and may be subject to that processor’s own terms and privacy policy.
East Coast Cybersecurity LLC does not control Stripe or other payment processors and is not responsible for their systems, services, policies, errors, delays, chargebacks, account reviews, holds, declines, fraud determinations, or security incidents.
45. Chargebacks And Payment Disputes
Customer agrees to contact East Coast Cybersecurity LLC first regarding any billing issue before initiating a chargeback or payment dispute.
Improper chargebacks may result in suspension or termination of products and services.
Customer remains responsible for all amounts owed, including costs, fees, collection expenses, chargeback fees, and reasonable attorney fees incurred by East Coast Cybersecurity LLC in connection with unpaid amounts or improper disputes.
A chargeback does not cancel a subscription unless East Coast Cybersecurity LLC confirms cancellation in writing.
46. Collections
If Customer fails to pay amounts owed, East Coast Cybersecurity LLC may refer the account to collections, suspend services, terminate services, recover products or access, and pursue legal remedies.
Customer agrees to pay all reasonable costs of collection, including collection agency fees, court costs, and attorney fees.
47. Intellectual Property
East Coast Cybersecurity LLC and its vendors retain all rights, title, and interest in their respective names, logos, websites, materials, documentation, processes, configurations, scripts, templates, reports, service methods, know how, intellectual property, and proprietary information.
Customer receives only the limited rights expressly granted through the applicable purchase and vendor terms.
No rights are granted by implication, estoppel, or otherwise.
48. Independent Contractors
East Coast Cybersecurity LLC and Customer are independent contractors.
Nothing in these Terms of Service creates a partnership, joint venture, agency, franchise, employment relationship, fiduciary relationship, or legal representation relationship.
Customer may not represent that it has authority to bind East Coast Cybersecurity LLC, any vendor, any distributor, or any partner.
49. Assignment
Customer may not assign, transfer, sublicense, delegate, or resell any rights, licenses, subscriptions, products, or services purchased from East Coast Cybersecurity LLC without prior written approval from East Coast Cybersecurity LLC and, where applicable, the third party vendor.
East Coast Cybersecurity LLC may assign or transfer its rights and obligations under these Terms of Service in connection with a merger, acquisition, reorganization, sale of assets, change in control, or business transfer.
50. Force Majeure
East Coast Cybersecurity LLC will not be responsible for any delay, failure, outage, interruption, or inability to perform caused by events outside its reasonable control.
This includes, but is not limited to, acts of God, natural disasters, power outages, internet outages, vendor outages, distributor outages, cyberattacks, labor disputes, war, terrorism, civil unrest, government action, supply chain disruption, payment processor issues, hosting provider issues, telecommunications failures, malicious acts by third parties, or other events beyond East Coast Cybersecurity LLC’s reasonable control.
51. Governing Law And Venue
These Terms of Service are governed by the laws of the State of Florida, without regard to conflict of law principles.
Customer agrees that any dispute arising out of or related to these Terms of Service, products, services, subscriptions, payments, renewals, support, or purchases from East Coast Cybersecurity LLC will be handled in the state or federal courts located in Florida, unless otherwise required by law.
Customer agrees to the personal jurisdiction of such courts.
52. Attorney Fees
In any dispute, claim, lawsuit, collection action, arbitration, mediation, or legal proceeding arising out of or related to these Terms of Service, the prevailing party may recover its reasonable attorney fees, court costs, collection costs, and related expenses to the maximum extent permitted by law.
53. Changes To Products, Pricing, And Terms
East Coast Cybersecurity LLC may change products, pricing, packages, support rates, service descriptions, minimum quantities, billing methods, renewal terms, and offerings at any time.
Third party vendors may also change their products, pricing, packages, licensing terms, features, or availability at any time.
Changes may apply to future purchases, renewals, or continued use.
East Coast Cybersecurity LLC may update these Terms of Service from time to time. The updated version will be posted on East Coast Cybersecurity LLC’s website with a revised effective date or last updated date.
Customer’s continued purchase, renewal, access, or use after updated terms are posted constitutes acceptance of the updated terms.
54. Notices
Customer may contact East Coast Cybersecurity LLC using the contact information listed in these Terms of Service.
East Coast Cybersecurity LLC may provide notices by email, invoice, website posting, customer portal, payment processor notice, or other reasonable method.
Customer is responsible for keeping contact information accurate and current.
Notices sent to Customer’s provided email address will be considered delivered when sent.
55. Severability
If any section, sentence, clause, or provision of these Terms of Service is found invalid, illegal, or unenforceable, the remaining sections will remain in full force and effect.
The invalid or unenforceable provision will be interpreted or modified to the minimum extent necessary to make it enforceable while preserving the original intent as closely as possible.
56. No Waiver
Failure by East Coast Cybersecurity LLC to enforce any section of these Terms of Service does not waive its right to enforce that section later.
Any waiver must be in writing and signed by an authorized representative of East Coast Cybersecurity LLC.
57. Entire Agreement
These Terms of Service, together with any applicable quote, invoice, order form, statement of work, privacy policy, reseller product terms, vendor terms, support package description, managed service agreement, professional services agreement, or written agreement, make up the entire agreement between Customer and East Coast Cybersecurity LLC regarding the products and services purchased.
If any written agreement signed by East Coast Cybersecurity LLC conflicts with these Terms of Service, the signed written agreement controls only to the extent of the specific conflict.
58. Contact
Questions about these Terms of Service may be sent to:
East Coast Cybersecurity LLC
Email: support@eastcoastcybersecurity.com
Phone: (508) 635,0169
Website: https://www.eastcoastcybersecurity.com/