Terms and Conditions

East Coast Cybersecurity LLC

Effective Date: 1/13/2025

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East Coast Cybersecurity LLC respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, request a quote, purchase services, or work with us.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

 

• Name

• Business name

• Email address

• Phone number

• Business address

• Website address

• Number of endpoints or devices

• Cybersecurity needs or service interests

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Information submitted through contact forms, quote forms, email, phone calls, or consultations

We may also collect limited technical information when you use our website, such as:

 

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on our website

• Referral source

• General location information

• Website analytics and advertising data

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2. How We Use Your Information

We use information to:

Respond to inquiries
Provide quotes and service recommendations
Deliver cybersecurity services
Set up and manage customer accounts
Provide endpoint protection, monitoring, or related support
Communicate with customers
Process payments and subscriptions
Improve our website, marketing, and services
Detect fraud, abuse, or security issues
Comply with legal, contractual, or regulatory obligations

We do not sell your personal information.

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3. Cybersecurity Service Data

When providing cybersecurity services, we may access or process limited technical data related to customer systems, such as:

• Device names

• Usernames

• IP addresses

• Operating system details

• Security alerts

• Endpoint activity

• Threat detection data

• Logs and event information

• Software or hardware inventory details

• Security configuration information

This information is used only to provide cybersecurity, monitoring, support, investigation, response, or related services.

East Coast Cybersecurity LLC does not intentionally access customer files, patient records, financial records, employee records, or other sensitive business data unless required to provide agreed services, investigate a security issue, or respond to a customer request.

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4. Third Party Vendors and Service Providers

We may use trusted third party vendors, platforms, distributors, payment processors, cybersecurity tools, managed detection and response providers, hosting providers, analytics providers, and communication services to operate our business and provide services.

These third parties may process information as needed to perform their services.

Examples may include:

• Cybersecurity software vendors

• Managed detection and response providers

• Cloud service providers

• Website hosting providers

• Payment processors

• Email and communication tools

• Analytics and advertising platforms

• Customer management tools

We make reasonable efforts to work with reputable vendors, but third party services are governed by their own privacy policies, security practices, and terms.

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5. Website Analytics and Advertising

Our website may use cookies, pixels, tracking technologies, analytics tools, and advertising platforms to understand website activity, improve user experience, and measure marketing performance.

These tools may collect information such as:

• Pages viewed

• Links clicked

• Device and browser information

• Approximate location

• Referral source

• Interactions with ads or website forms

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

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6. Contact Forms and Quote Requests

When you submit a form on our website, we use the information you provide to respond to your request, prepare quotes, recommend services, and communicate with you.

Please do not submit sensitive personal information, passwords, protected health information, financial account information, or confidential business data through general website forms unless we specifically request it through a secure method.

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7. Payments

If you purchase services, payment information may be processed by third party payment processors. East Coast Cybersecurity LLC does not store full credit card numbers on our website.

Payment processors may collect and process payment information according to their own privacy policies and security practices.

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8. HIPAA and Protected Health Information

Some customers may be subject to HIPAA or other healthcare privacy requirements.

East Coast Cybersecurity LLC does not create a Business Associate relationship through website use, quote requests, general communications, or standard services alone.

A Business Associate Agreement must be separately reviewed, approved, and signed before East Coast Cybersecurity LLC accepts responsibilities involving protected health information or electronic protected health information.

Unless a signed Business Associate Agreement is in place, customers should not send protected health information to East Coast Cybersecurity LLC.

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9. How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, alteration, or misuse.

These safeguards may include access controls, strong authentication, limited access, secure systems, monitoring, vendor security controls, and internal security practices.

No method of transmission, storage, website operation, or electronic communication is completely secure. While we work to protect information, we cannot guarantee absolute security.

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10. How Long We Keep Information

We retain information for as long as reasonably necessary to:

• Provide services

• Maintain business records

• Meet legal, tax, accounting, contractual, or compliance requirements

• Resolve disputes

• Enforce agreements

• Support security operations

When information is no longer needed, we may delete, anonymize, or securely retain it according to our business and legal requirements.

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11. Sharing of Information

We may share information when necessary to:

• Provide services

• Work with third party vendors

• Process payments

• Respond to customer requests

• Protect our business, customers, systems, or legal rights

• Comply with law, court orders, subpoenas, or government requests

• Investigate fraud, abuse, or security incidents

• Complete a business transaction, such as a merger, acquisition, or sale of assets

We do not sell personal information.

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12. Your Choices

You may contact us to:

• Request access to information you provided

• Update or correct your information

• Ask us to delete information where legally and technically feasible

• Opt out of marketing communications

• Ask privacy related questions

Some information may need to be retained for legal, security, accounting, contractual, or business purposes.

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13. Email Communications

If you contact us or become a customer, we may send service related emails, security notifications, billing communications, quote information, and business updates.

You may opt out of marketing emails, but we may still send important service, billing, legal, or security related communications.

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14. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

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15. Links to Other Websites

Our website may contain links to third party websites. We are not responsible for the privacy practices, security, or content of third party websites.

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16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Continued use of our website or services after updates means you accept the revised Privacy Policy.

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17. Contact Us

Questions about this Privacy Policy can be directed to:

East Coast Cybersecurity LLC
Vero Beach, Florida
Phone: (508) 635,0169
Website: https://www.eastcoastcybersecurity.com