East Coast Cybersecurity LLC
Effective Date: 1/13/2025
East Coast Cybersecurity LLC respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, request a quote, purchase services, or work with us.
By using our website or services, you agree to this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
Name
Business name
Email address
Phone number
Business address
Website address
Number of endpoints or devices
Cybersecurity needs or service interests
Information submitted through contact forms, quote forms, email, phone calls, or consultations
We may also collect limited technical information when you use our website, such as:
IP address
Browser type
Device type
Pages visited
Time spent on our website
Referral source
General location information
Website analytics and advertising data
2. How We Use Your Information
We use information to:
Respond to inquiries
Provide quotes and service recommendations
Deliver cybersecurity services
Set up and manage customer accounts
Provide endpoint protection, monitoring, or related support
Communicate with customers
Process payments and subscriptions
Improve our website, marketing, and services
Detect fraud, abuse, or security issues
Comply with legal, contractual, or regulatory obligations
We do not sell your personal information.
3. Cybersecurity Service Data
When providing cybersecurity services, we may access or process limited technical data related to customer systems, such as:
Device names
Usernames
IP addresses
Operating system details
Security alerts
Endpoint activity
Threat detection data
Logs and event information
Software or hardware inventory details
Security configuration information
This information is used only to provide cybersecurity, monitoring, support, investigation, response, or related services.
East Coast Cybersecurity LLC does not intentionally access customer files, patient records, financial records, employee records, or other sensitive business data unless required to provide agreed services, investigate a security issue, or respond to a customer request.
4. Third Party Vendors and Service Providers
We may use trusted third party vendors, platforms, distributors, payment processors, cybersecurity tools, managed detection and response providers, hosting providers, analytics providers, and communication services to operate our business and provide services.
These third parties may process information as needed to perform their services.
Examples may include:
Cybersecurity software vendors
Managed detection and response providers
Cloud service providers
Website hosting providers
Payment processors
Email and communication tools
Analytics and advertising platforms
Customer management tools
We make reasonable efforts to work with reputable vendors, but third party services are governed by their own privacy policies, security practices, and terms.
5. Website Analytics and Advertising
Our website may use cookies, pixels, tracking technologies, analytics tools, and advertising platforms to understand website activity, improve user experience, and measure marketing performance.
These tools may collect information such as:
Pages viewed
Links clicked
Device and browser information
Approximate location
Referral source
Interactions with ads or website forms
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
6. Contact Forms and Quote Requests
When you submit a form on our website, we use the information you provide to respond to your request, prepare quotes, recommend services, and communicate with you.
Please do not submit sensitive personal information, passwords, protected health information, financial account information, or confidential business data through general website forms unless we specifically request it through a secure method.
7. Payments
If you purchase services, payment information may be processed by third party payment processors. East Coast Cybersecurity LLC does not store full credit card numbers on our website.
Payment processors may collect and process payment information according to their own privacy policies and security practices.
8. HIPAA and Protected Health Information
Some customers may be subject to HIPAA or other healthcare privacy requirements.
East Coast Cybersecurity LLC does not create a Business Associate relationship through website use, quote requests, general communications, or standard services alone.
A Business Associate Agreement must be separately reviewed, approved, and signed before East Coast Cybersecurity LLC accepts responsibilities involving protected health information or electronic protected health information.
Unless a signed Business Associate Agreement is in place, customers should not send protected health information to East Coast Cybersecurity LLC.
9. How We Protect Information
We use reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, alteration, or misuse.
These safeguards may include access controls, strong authentication, limited access, secure systems, monitoring, vendor security controls, and internal security practices.
No method of transmission, storage, website operation, or electronic communication is completely secure. While we work to protect information, we cannot guarantee absolute security.
10. How Long We Keep Information
We retain information for as long as reasonably necessary to:
Provide services
Maintain business records
Meet legal, tax, accounting, contractual, or compliance requirements
Resolve disputes
Enforce agreements
Support security operations
When information is no longer needed, we may delete, anonymize, or securely retain it according to our business and legal requirements.
11. Sharing of Information
We may share information when necessary to:
Provide services
Work with third party vendors
Process payments
Respond to customer requests
Protect our business, customers, systems, or legal rights
Comply with law, court orders, subpoenas, or government requests
Investigate fraud, abuse, or security incidents
Complete a business transaction, such as a merger, acquisition, or sale of assets
We do not sell personal information.
12. Your Choices
You may contact us to:
Request access to information you provided
Update or correct your information
Ask us to delete information where legally and technically feasible
Opt out of marketing communications
Ask privacy related questions
Some information may need to be retained for legal, security, accounting, contractual, or business purposes.
13. Email Communications
If you contact us or become a customer, we may send service related emails, security notifications, billing communications, quote information, and business updates.
You may opt out of marketing emails, but we may still send important service, billing, legal, or security related communications.
14. Children’s Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
15. Links to Other Websites
Our website may contain links to third party websites. We are not responsible for the privacy practices, security, or content of third party websites.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Continued use of our website or services after updates means you accept the revised Privacy Policy.
17. Contact Us
Questions about this Privacy Policy can be directed to:
East Coast Cybersecurity LLC
Vero Beach, Florida
Phone: (508) 635,0169
Website:
https://www.eastcoastcybersecurity.com